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SHIPPING INFO

At PNW Candle Co, we strive to ensure that your shopping experience is as seamless and enjoyable as possible. Below you'll find all the details regarding our shipping policies and procedures.

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Processing Time

  • Orders are typically processed within 1-3 business days. During peak seasons or sales, processing times may be slightly longer.

  • Once your order is processed, you will receive a confirmation email with tracking information.

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Shipping Rates & Delivery Times

  • Standard Shipping: Estimated delivery within 5-7 business days.

  • Expedited Shipping: Estimated delivery within 2-3 business days.

  • Shipping rates are calculated at checkout based on your location and the weight of your order.

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Domestic Shipping

  • We offer shipping across the United States, including Alaska and Hawaii.

  • Free standard shipping is available on orders over $50.00.

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International Shipping

  • Canada: We are pleased to offer shipping to Canada. Delivery times may vary based on location and customs processing.

  • Shipping rates for Canada are calculated at checkout and may include additional duties or taxes upon delivery.

  • At this time, we do not offer shipping to other international destinations. We are working towards expanding our shipping options in the future.

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Tracking Your Order

  • Once your order has shipped, you will receive a tracking number via email. You can use this number to track your package on the carrier's website.

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Shipping Delays

  • While we strive to meet our delivery estimates, please note that delays may occur due to unforeseen circumstances such as weather conditions or carrier issues.

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Returns & Exchanges

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Contact Us

If you have any questions or concerns about your order, please don't hesitate to reach out to us at info@pnwcandleco.com. Our customer service team is here to help!

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Thank you for choosing PNW Candle Co. We appreciate your support and look forward to delivering a piece of the Pacific Northwest to your doorstep.

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RETURNS & EXCHANGES

At PNW Candle Co, your satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to assist you with returns and exchanges.

Returns

  • Eligibility: Items must be unused, in their original condition, and in the original packaging to be eligible for a return.

  • Timeframe: You have 14 days from the date of delivery to initiate a return.

  • Process: To start a return, please contact us at info@pnwcandleco.com with your order number and reason for return. We will provide you with instructions on how to return your item.

  • Refunds: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within a certain number of days.

 

Exchanges

  • Eligibility: We replace items only if they are defective or damaged. If you need to exchange an item for the same product, please contact us at info@pnwcandleco.com.

  • Process: Provide your order number and details about the product issue. We will guide you through the exchange process.

 

Non-Returnable Items

  • Custom orders and sale items may not be eligible for return or exchange. Please contact us for more information regarding specific items.

 

Shipping Costs

  • Customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Contact Us

If you have any questions or need further assistance regarding our returns and exchanges policy, please reach out to us at info@pnwcandleco.com. Our customer service team is here to help!

FAQ

Frequently asked questions
FAQ
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